At DR Travel DMC, we strive to provide excellent service and ensure a smooth experience for our clients. We understand that plans can change, and we offer a flexible cancellation policy to accommodate such changes.
Free Cancellations
You may cancel your reservation free of charge if you do so at least 24 hours before the scheduled start of your excursion. Cancellations made within this time frame will not incur any penalties, and you will receive a full refund.
Late Cancellations
If you cancel within 24 hours of your scheduled excursion or fail to show up, we reserve the right to charge 100% of the total cost of the reservation as a late cancellation fee. No refunds will be provided for late cancellations or no-shows.
How to Cancel
To cancel your reservation, please contact us via:
Email: info@drtraveldmc.com
Phone: 1 (809) 881-6254
We recommend contacting us as soon as possible if you need to cancel or reschedule your booking.
Modifications
If you need to modify your reservation (e.g., change the date or time), please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability.
Force Majeure
In the event of unforeseen circumstances beyond your control, such as extreme weather conditions, natural disasters, or other emergencies, we may waive the cancellation fee. Please contact us for assistance in such situations.
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Work Hours
We are a team with customer service 24 hours a day, 365 days a year.
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